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Preface 1. The Extended Enterprise Business Change The Process is the Enterprise Business Values Process Oriented Mindset throughout the Enterprise Process Oriented IT Infrastructure 2. Current IT and Business Divide Technology and business processes IT Applications and Infrastructure Bridge the business and IT divide 3. Business Process Management Systems Workflow Automation Enterprise Application Integration Collaboration Working without a process mindset using BPM tools Business Process Management Systems (BPMS) Business Process Life Cycle BPM Infrastructure Work or Task Portal User Directories Business Rules Engine Enterprise Application Integration Capabilities Benefits of BPM 4. Business Process Design BPM Team Process discovery and design BPM Terminologies BPD (Business Process Diagram) Process Instance Process Participants Process Activities Work Items (and Work Lists) Sub-Processes (Or Nested Process) BPM Tool Requirement – The Process Designer Intuitive process flow design Multiple process repository support EAI Activities Multiple Form Support User directories and routing Nested Model Support (Sub Processes) Collaborative Design Process Simulation Event Notification Services Process documentation Business process design best practices Event Notifications (Alerts and Notifications) Work in parallel Web services Sub Processes Exception Handling Cluttered business process design Interdependent Activities 5. Business Process Deployment BPM environments Process testing in QA New Process Deployment Process Flow Paths Sub Processes Alerts and Notification Automated Activities EAI (Enterprise Application Integration) activities Exception Handling Testing User Directory Testing Updated Process deployment Deployment Strategy Process Downtime Deploy Updated Process (with continuous business operations) Side-by-Side process version testing BPM Pilot Process Deployment to Production 6. Business Process Monitoring and Exception Management Business Process Monitoring Alerts and notifications Business Intelligence Exception Management Business process exceptions Participant Related Exceptions Anticipate/Avoid Exceptions Detect Exceptions Exception resolution process 7. Process Optimization Business dynamics and change Inputs from Exception Management and Process Monitoring BPM and the Balanced Scorecard Process metric improvement Process efficiency metrics Process visibility metrics Cost effectiveness metrics Resource planning metrics Process Optimization 8. EAI (Enterprise Application Integration) and BPM EAI (Enterprises Application Integration) EAI in BPM Web Services BPM and Web Services – A powerful combination 9. Collaboration BPM and documents Discussion Threads Discussion groups around the live process instance Discussion groups around activity instance Real-Time Collaboration BPM specific collaboration Returning work items Sending work item for reference 10. BPM Servers Orchestration Services State Management Transaction Services Management services Business rules services Enterprise Application Integration services 11. Process Excellence Flextronics UPS (United Parcel Service) Appendix A: BPM product greatest needs (to build Enterprise Strength BPMS) |
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