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| Chapter 3: Business Process Management Systems |
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"BPM (Business process management) is not just a technology. It is not a product. It is not a killer App." I would say it a "Killer way of working born out of the need to manage the continuously changing business process". BPM is a business discipline to manage the business process lifecycle. BPM is not a new management theory, but it is a new way of working. BPM includes, but is not limited to supporting Six Sigma, Balanced Scorecard, Total Quality Management, Business process re-engineering, etc. BPM products provide the set of tools and services needed to manage the business process no matter what combination of management theory you use. When a business process is automated and managed using BPM tools the end result is a BPMS (Business Process Management System).
BPMS (Business Process Management Systems) will enable the extended enterprise to manage its business process value chain across enterprise applications, customers, suppliers and partners. The BPM product will provide all the necessary services needed for end-to-end process management. BPMS is the business process management platform that orchestrates the business process with all the human and system participants giving complete visibility and control to the business managers. Figure 3.1 how BPM evolved from a management and technology standpoint. Click here for Figure 3.1 Basically up until now we did not have the technology to digitally manage the end-to-end business process in real time. Everything was done via after the fact data. We now have the tools needed to manage the end-to-end business processes. But I will re-iterate that BPM is not just about technology alone. It is about a new way of working around the process. BPM is a new capability which will be embedded within the organization culture and within the IT infrastructure to attain process excellence. .... .... Business Process Management System (BPMS) Figure 3.3 depicts a Logical BPMS diagram Click here for Figure 3.3 |
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