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Sandeep Arora has designed and implemented enterprise strength mission critical business process manage systems, EAI projects, large scale N-tier Internet projects , SOA based systems, Voice Response Units and client server applications. Sandeep has worked for Fortune 500 companies like Lockheed Martin, AMS, Pitney Bowes, Swiss Bank(now UBS)and Avon Products. Sandeep currently works for FM global. Sandeep got his Engineering Degree from IIT (Indian Institute of Technology). You can reach him at Sandeep Arora Articles published Stop Fighting Fires - Go BPM BPM and Human Collaboration Why BPM cannot be ignored